Generating and Modifying Passwords

As a Reseller, you would have to assist your Customers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Customers login to their Control Panel:

Forgot Password (Anchor: forgot)

Note

This method is useful when your Customer has forgotten his Password.

To Direct your Customer to Reset the Password himself

  1. The Customer needs to visit the Control Panel Login URL at http://leadnetworks.myorderbox.com/customer.

  2. Click the Forgot Password link.

  3. Provide his Username (Email Address) and click the Send Reset Instructions button.

    This would send an email to his email address, containing a link through which the Customer can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Send Password (Anchor: send)

Note

This method is useful when your Customer does not even remember his Username.

To Send Password Reset Instructions to your Customer

  1. Search for the Customer and proceed to the Customer Details view. 1

  2. Click the Send Password button.

    This would send an email to his email address, containing a link through which the Customer can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Change Password (Anchor: change)

Note

This method is useful if a Customer has forgotten his Password and is also unable to get the Password reset instructions via email. As a last step, you can change his Password and provide him the same.

To Change your Customer's Current Password

  1. Search for the Customer and proceed to the Customer Details view. 2

  2. In the Customer Details view that follows, click the Change Password button.

  3. Provide a New Password and then Confirm Password.

    Note

    You need to consider the following, in relation with the Password (Anchor: password):

    • Allowed Password length is 8 to 15 characters.

    • Use a combination of capital and lowercase letters, with punctuation marks, special characters and numbers.

    • Change the Password on a regular basis.

    • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

    • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

    • Do not disclose your Password to anyone.

    • While setting a new Password, you may not re-use the current Password or the previous Password.

  4. Click the Change Password button to save the changes.

Generating Temporary Password (Anchor: temp)

Note

Using the method mentioned below you can yourself login to your Customer's Control Panel, by generating a Temporary Password for it.

To Generate a Temporary Password for your Customer

  1. Search for the Customer and proceed to the Customer Details view. 3

  2. In the Customer Details view that follows, click the Generate Temporary Password button.

    This will present you with the login URL, Username and a Temporary Password for the Customer.

Note

This Password would be effective for 3 days only. Also, during this time both the original Password and the Temporary Password would work for logging in.

 

Note

The notification mails mentioned in the first 2 scenarios above will always be sent, irrespective of what mail preferences you have chosen for your Customers.